Definitions:

Processing of personal data

Privacy Policy

Categories of processing of personal data

Basis for processing personal data

Purposes for processing personal data

Obtaining personal data

Period of retention of personal data

Brand Band Ltd is entitled to process and store personal data as long as:

Sharing personal data

Personal data protection

Cancellation of processing of personal data and purchase

Client's rights

Delivery policy

Omniva services are used for delivery services in the Baltic region.

The processing of the transaction, from the moment of receipt of payment, takes place within the next working day. Preparation and packaging of the products usually takes place on the same or next working day, depending on the number of requests.

The goods can be dispatched from Roopert.lv warehouse within 1-3 working days from the receipt of payment.

The delivery service provider promises to deliver the service within 1 to 5 working days in Latvia and the Baltic States.

By experience (Omniva Latvija - 1-2 days from the day the parcel is handed over to the courier.)

Roopert.lv is used by Omniva in Latvia.

If the customer additionally uses a free shipping voucher code, the products are primarily shipped via Omniva.

In Latvia, the cost of Omniva services for the smallest parcel is 2.88€

Payment terms

The customer can choose to pay through his/her usual bank - BankLink. The largest Latvian banks are offered.
Card payments will be available soon.

Payments are processed by PaySera, so our company transfers the personal data necessary to process payments to the platform owner.

Purchase procedure:

1. the customer familiarises himself with the products offered by Roopert.lv;
2. select and add the item or items of interest to your shopping basket;
3. complete the form;
4. choose a delivery address and payment method;
5. approve the terms of the privacy policy;
6. approve the purchase;

Brand Band SIA and Roopert.lv transfer the personal data necessary for the execution of payments to authorised payment data processors:
*PaySera,
*Direct Bank Transfer: payment by bank transfer.

The payment methods and payment system providers available on Roopert.lv provide the most secure processing technology and the latest industry standards.

Voucher conditions

The Roopert.lv online shop offers you to add a voucher code at the checkout. The voucher code can be obtained through marketing campaigns. We also send coupon codes to our existing customers by email. The coupon codes are intended to be used by the customer to obtain a discount on the purchase or delivery. When you receive a voucher code, it will always say whether it is a single voucher or an unlimited voucher.

Returns policy

Of course! To take advantage of this opportunity and to stand out for our good customer service, we offer our customers a 30-day product return guarantee.
The customer has the right to reject the goods within 30 days after delivery and return the products purchased on Roopert.lv to the supplier.

If the customer wants to return the product in case of a fault, the procedure is as follows:

1. the Customer sends a message to: info@roopert.lv from the email address entered in the payment document.

The email should include:

1. proof of payment for the purchase of the goods.
2. provide information about the place where the customer has been introduced to the Roopert.lv campaign.
3. a small, logical explanation and photo of why the product is being returned.
4. The Roopert.lv team evaluates the reason, contacts the client within 3 days after receiving the email, informs the client about the decision and the further course of events.
In case of a positive return decision, the customer sends the undamaged packaging and the damaged product sample to the Omniva outlet address (Saldus Maxima X Striķu iela outlet, Tel. +371 25425137, Recipient - SIA Brand Band).
5.1 Upon receipt of the product packaging, the Roopert.lv team will refund the customer's money for the product within 7 days, using the payment method used for payment. Shipping costs are not refunded, (the refund period may vary from payment operator to payment operator).

A full refund for the product purchased, excluding shipping costs.

If the product is purchased during the campaign period, the value of the product is returned to the customer and taken into account when calculating the total campaign price.

After receiving the product and the application, the Roopert.lv team assesses whether all the conditions for returning the product have been met and contacts the customer. The customer is refunded in full with the payment method originally used.

The customer is responsible for the return and shipping costs.

In all cases, we will try to look into the reasons for the customer's dissatisfaction and resolve the situation as quickly and painlessly as possible.

Our main focus is long-term customer satisfaction, so we will do our best to meet your expectations.